myslot Privacy Policy

1. Introduction

myslot ("we", "our platform") respects the privacy of every individual who registers and uses our services at myslot.run. This Privacy Policy is drafted to inform you — as a player or visitor — about the personal information collection, processing and protection practices we follow.

By registering an account or continuing to use the myslot platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

2. Information We Collect

To ensure our services run smoothly and securely, myslot collects several categories of information from users, namely:

2.1 Account Registration Information

• Full name as it appears on your identification document
• Date of birth to verify that the player is 21 years of age or older
• Active email address
• Mobile phone number
• Password chosen by the user (stored in encrypted form)
• Username or display name

2.2 Identity Verification Information

Some players may be asked to provide verification documents such as a copy of their MyKad or other valid identification documents to meet the international licensing compliance requirements we adhere to.

2.3 Financial Information

• Details related to the payment method used during deposits or withdrawals
• Transaction records including amounts, dates and status
• E-wallet information such as Touch 'n Go eWallet, DuitNow, Boost and ShopeePay

2.4 Usage and Technical Data

• IP address of your device
• Browser type and operating system
• Activity log records while on the platform
• Game data including bets, session duration and game preferences

3. Purpose of Data Use

myslot uses your personal information solely for the following purposes:

• Creating and managing your user account
• Processing deposits and withdrawals securely
• Verifying your identity for compliance and security purposes
• Providing customer support via 24/7 live chat and email in Malay and English
• Sending notifications related to your account, promotions and service updates
• Preventing fraud, money laundering and platform abuse
• Complying with applicable legal obligations and international licensing requirements
• Improving user experience and platform performance

4. Information Sharing

myslot does not sell or transfer your personal information to third parties for commercial purposes. However, in certain situations, information sharing may occur with the following parties:

4.1 Service Providers

We share data with third-party service providers that assist in operating our platform — including payment processors, technology infrastructure providers and security service providers. All these providers are bound by strict confidentiality agreements.

4.2 Legal Requirements

We may disclose your personal information when required by law, a court or a competent authority. This includes compliance with the international licensing requirements that govern myslot's operations.

4.3 Business Transfers

In the event of a merger, acquisition or asset transfer involving myslot, user information may be transferred to the new entity that will continue operating the platform. In such a situation, you will be notified in advance.

5. Data Security

The security of your personal information is a priority for myslot. We implement comprehensive technical and organisational measures to protect your data from unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption of data in transit using TLS protocols
• Encryption of data stored in our databases
• Strict internal access controls — only authorised staff can access your personal data
• Continuous security monitoring and threat detection systems
• Clear security incident management procedures
• Regular security audits by independent parties

While we take all reasonable precautions, no system is completely 100% secure. You also play an important role in keeping your account safe by choosing a strong password and not sharing your login details with anyone.

6. Cookies and Related Technologies

myslot uses cookies and similar tracking technologies to improve user experience and analyse platform usage. The cookies we use fall into several categories:

6.1 Essential Cookies

These cookies are required for the basic functions of the platform, including maintaining your login session and ensuring transaction security. Without these cookies, some services may not function properly.

6.2 Performance Cookies

These cookies help us understand how users interact with our platform — which pages are visited most often, time spent, and general navigation patterns. This information helps us continuously improve the user experience.

6.3 Functional Cookies

These cookies allow the platform to remember your preferences such as language choice and display settings, so you do not need to set them again each time you visit.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality.

7. User Rights

As a myslot platform user, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Correction: If your information is inaccurate or incomplete, you may request a correction through your account settings or by contacting our support team.
• Right of Deletion: You may request deletion of your personal data, subject to legal obligations that require us to retain certain records.
• Right to Object to Processing: In certain situations, you may object to the way we process your data.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.
• Right to Withdraw Consent: You may withdraw consent you have previously given at any time, without affecting the processing of data that took place before the withdrawal.

To exercise any of the rights above, please contact our support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

8. Data Retention

myslot retains your personal information for as long as your account is active or as long as needed to provide services to you. After an account is closed, we may retain some data for an additional period to meet legal obligations, resolve disputes, or comply with our internal policies.

Data that is no longer needed will be securely deleted or anonymised in accordance with established data deletion procedures.

9. Changes to the Privacy Policy

myslot reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our service practices, legal requirements, or technological developments. Any material changes will be communicated to you via email or an in-platform notification at least 14 days before taking effect.

You are advised to review this Privacy Policy periodically. The updated effective date will always be shown at the top of this document.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the myslot.run platform — in Malay and English

Our team will do their best to respond to each of your enquiries carefully and respectfully.